All order information including credit card details are processed through PayPal™ using industry standard encryption technology. For details please refer to PayPal™ privacy policies here.
Reflektiv is firmly committed to your right to privacy.
Reflektiv will not share, rent or sell its mailing list to anyone. Information provided by visitors to our site will strictly remain with Reflektiv.
Our site uses an order form by PayPal™ for customers to request information, products, and services. We collect visitor’s contact information (phone, address, email, etc.) for the purposes of completing on-line transactions. This information is vital in verifying payment information or to help us contact you in case there is a problem or delay in filling your order.
Occasionally contact information from the order form is used to send you information about our new releases or promotions. Customers may opt-out of receiving future mailings by clicking the “unsubscribe” link within emails received from Reflektiv. You may also unsubscribe by sending us a message to
with UNSUBSCRIBE in the subject line.
For further information or questions regarding this policy please feel free to contact us at:
All returns are due within 30 days of receipt of your shipment (including gifts). You may return any unopened video or DVD, for any reason, for a full refund.
We can only process returns and refunds for items purchased from our site. Reflektiv guarantees all products to be defect free. We will replace any defective or damaged product.
The Reflektiv Store
2894 Rowena Avenue
Los Angeles, CA 90039 USA
We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. We will only refund shipping costs if the return is a result of our error.
LOST PACKAGING SLIP
If you do not have your packing slip, please indicate the order number or the e-mail address and name of the person who purchased this order, along with the reason for your return on a separate piece of paper, and send the package to the appropriate address above.